Refund policy

Returns and Cancellations

  1. If you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, then you have the statutory right to cancel your order subject to clauses 11 and 12 below:
    1. If Goods have been ordered but not received, you can cancel your order without reason within 14 days of your order and Predator will return any money paid.
    2. If Goods have been ordered and received, you can cancel your order at any time within 14 days of receiving the Goods. You must tell Predator that you wish to cancel and also send the Goods back to Predator within the same 14-day period.
    3. Predator reserves the right to levy a reasonable re-stocking charge to cover its costs in inspecting returned Goods, repackaging them for subsequent resale and returning them into its warehouses.  
    4. The option to return Goods or cancel an order is not available where the order includes ‘special order’ Goods (i.e. a colour matched product, painted to your vehicle’s colour or where wheels and/or tyres are fitted in a size/style/tread pattern to suit your vehicle).
    5. You will not be able to cancel an order or return Goods if the Goods have been fitted or altered in any way.
    6. Refunds, where payable, will be made by the same method by which the consumer originally made payment to Predator. All returns must clearly state the name of the person returning the Goods so that the details can be checked to the original order and the refund correctly made.
    7. All returns must be received in good condition at our distribution centre. Goods will not be accepted if they are damaged, scratched or not returned in protective packaging.
    8. Goods will not be accepted by Predator if they have been fitted or altered in any way.
    9. Except where its Predator’s error - All delivery costs and insurance for goods when sending returns back to our distribution centre must be paid for by the customer unless making a prior agreement in writing with Predator.
    10. Returns must be adequately wrapped and at least as well protected as it was sent by us originally. Items inadequately protected/wrapped will not be accepted for return, a charge will be made to rectify any damaged goods this will be equal to the rectification costs that Predator incurs.
    11. Except where its Predator’s error - Items that have been accepted for return to us outside the statutory 14 day period but less than 30-days will be subject to a 15% restocking fee. Our outbound fees and re-packaging charges will also be deducted from any refund.
    12. Returns beyond 30-days (Except where its Predator’s error) will not normally be accepted for credit or refund – Discuss with your custom service agent.
    13. In all instances returns must arrive back with Predator in an as new, resalable condition. Care must be taken with packaging and the return to ensure this is achieved. 
  2. All delivery, packaging and insurance costs incurred when sending returns back to our distribution centre must be paid for by the consumer unless a prior agreement has been made in writing with Predator. Predator is under no obligation to refund the cost of returning the Goods to Predator. Where the consumer is responsible for the costs of returning the Goods but Predator agrees to collect the Goods, Predator will charge you the cost it incurs for the collection.
  3. All returns must be received in good condition at our distribution centre. Goods will not be accepted if they are damaged, scratched or not returned in the appropriate protective packaging. Returns must be properly wrapped and protected to give at least the same level of protection as when despatched by Predator originally. Items inadequately protected/wrapped will not be accepted for return, alternatively a charge may be made to rectify any damage and any refund of the original purchase price will be reduced accordingly.
  4. Your statutory rights under The Consumer Rights Act 2015 are not affected.